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Manager- Child Residential Services
Job Code:12604
Location:Saco 04072
Department:Staff Intensive Supv
FT/PT Status:Full Time
  
Summary:

Coordinate the Residential Services and Children’s crisis programs by establishing policies/practices to meet program needs consistent with sound industry practices.  Manager is partnered with clinical supervisor and supervises the Residential Program Supervisors, as assigned, with focus on integrating residential and clinical treatment.

ESSENTIAL FUNCTIONS:

  • Manages day to day functioning in the residential programs to include: ensuring staff scheduling, partnering with supervisors to predict and problem solve staffing or acuity issues, ensuring individual/ group supervision and debrief occur in accordance with agency guidelines.
  • Train and develop staff.
  • Supports and articulates the program and organization mission to staff, consumers, providers and others.
  • Models and functions as a CARE Champion in all aspects of the work. 
  •  Knowledgeable and able to support TCI with fidelity in the therapeutic milieus.
  • Provides coaching to Clinicians and Residential Supervisors when performance concerns are noted.  Reflect the CARE principles in responding—assessing professional development and utilizing strengths to grow skill. 
  • Through policy, behavioral example and leadership, establishes a program culture of mutual support & respect, personal responsibility & empowerment and continuing creative improvement in staff skills and program services.
  • In collaboration with Clinical Director, plans the program’s direction, sets program goals, and develops program policies that reflect the mission of the program and the organization.
  • Organizes program structure to support the implementation of identified direction, goals and policies and leads staff in implementing them.
  • Monitors and ensures reporting obligations to OCFS
  • Acts as the liaison to centralized departments such as Facilities and Training.
  • Actively participates in the Continuous Quality Improvement process through the formulation of indicators, the meeting of thresholds, the evaluation of outcomes and participatory planning for service improvement.
  • Ensures that the program meets all organization and licensing standards, regulations and policies, including the posting and notification of Client Rights and grievance procedures information, the consistent adherence to client confidentiality standards and maintenance of safe program practices, including the consistent practice of universal precautions.
  • Provides leadership and direction in providing program services in an appropriate and time effective manner.
  • Ensures program commitment to client, family and other involved parties’ participation in assessment, treatment and/or disposition planning as appropriate.
  • Ensures that program staff respond to consumer and family concerns and questions in a helpful, timely, thorough and respectful way.
  • Ensures that the Human Rights of clients in the program are respected and protected.
  •  Ensures that all clinical records and privileged consumer information is kept strictly confidential in conformity with state and federal law and regulations. Ensures the confidentiality of all client information and release of information from area(s) of responsibility. 

EDUCATION:

  • Bachelor’s degree in professional clinical discipline, or at least 5 years residential experience.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

  • Valid state driver’s license.

EXPERIENCE:

  • 2 years residential experience
  • Experience working with dual diagnoses (MH/SUD) or substance use disorder preferred.

KNOWLEDGE AND SKILLS:

  • Assessed competence in the role assumed.
  • Demonstrated track record of success in supervising a team of professionals.
  • Demonstrated experience utilizing technology on a day-to-day basis for communicating by e-mail, preparing reports, and conducting research.