Becoming part of the Sweetser family means you can make a difference in the lives of Maine children, adults, and families every day. As a nationally recognized and accredited leader, we offer competitive salaries, a wide range of benefits and the opportunity to join a passionate team of more than 700 employees.
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Admissions: • Complete necessary paperwork needed to admit client to the unit.
• Follow up with referents, such as crisis or hospitals, to assure assessments have been received and are in the clients' charts.
• Obtain pre-authorization from insurance, if necessary.
• Facilitate the admission if during the daytime hours. If admission is planned for evening or after hours communicate with the unit staff. Follow up on any admissions completed outside of business hours to assure authorizations and paperwork are in place.
• Initiate contact with the school district; request assignments; request a copy of IEP.
Education:
• Assist in acquiring schoolwork from school district contacts; assist in coordinating with schools in terms of acquiring tutoring, etc.
• Liaison between the school and CSU when appropriate.
Discharges:
• Complete Aftercare Plan with client and family.
• Outreach appropriate parties to update about discharge, commonly: school districts, outpatient therapists, outpatient psychiatrists, etc.
Referrals:
• Submit and complete frequent follow up with referrals for: HCT, VRP, outpatient therapy, case management, medication management, etc. until a provider is established.
• Join clinician in sessions, as requested by the clinician, to discuss recommended services and explain referral process.
• When applicable, meet with families to explain Katie Beckett insurance coverage process and assist in application process.
Other tasks:
• Liaison between the crisis triage and the CSU departments.
• Complete KEPRO authorizations.
• Call triage Monday through Friday first thing in the morning to give the status of OPEN beds only. Notify any other stakeholders or referents requesting information.
• Discuss any limitations on open beds with Senior Director.
• Assist by following proper TCI (Therapeutic Crisis Intervention) procedures, including preventative behavior supports and physical interventions.
• Assist in maintenance of a safe and effective milieu as needed.
• Maintain frequent contact with case managers and/or family for CRCF updates.
• Assist in acquiring continued coverage for private insurance clients. The clinician can update, if needed, by email to the discharge coordinator the “updated clinical” information needed by private insurance companies. Often, insurance companies do not require speaking to clinician directly but at times they will.
• Assist with administrative tasks (for example, helping establish Medicaid-based insurance rides, requesting records from providers).
• Internally audit charts to check for missing documentation and acquire all missing information.
GENERAL EXPECTATIONS:
• Models the attributes of respect, trust, sensitivity and confidentiality to participants, volunteers and colleagues.
• Demonstrates a complete understanding and integration of the 7 Principles of Integrated Care.
• Ensures high quality care to people in crisis.
• Be committed to the mission, vision, and values of the organization.
• Work collaboratively as a member of a team with various groups of staff, depending on the issue addressed.
• Maintain strict confidence and protect operations by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
• Demonstrate an understanding of the organization’s safety policies and practices by attending required safety programs and reporting all accidents and suspected safety hazards to supervisor.
• Fulfill job functions by participating as an active member in trainings and participating on organization task forces.
• Follow Suicide Safer Care practices.
• Perform all other duties as assigned.
• Assure quality in work performed to facilitate the delivery of quality services.
• Reports accidents and injuries in a timely fashion, demonstrates safe housekeeping practices, notifies supervisor of potential health and safety concerns immediately, participates in health and safety training as required, understands and follows all Sweetser health and safety policies.
• Ability to support and recognize the important role volunteers play. Sweetser employees work with, support, collaborate with volunteers, and promote opportunities for volunteer engagement.
ORGANIZATIONAL EXPECTATIONS:
Customer Focus Competency
• Anticipates customer needs and is responsive to customer feedback by taking action to make things better.
• Treats others with courtesy and respect, projecting an approachable manner at all times.
• Meets needs of customers thru reliable work attendance and completion of job duties. Arrives to work and meetings on time; returns from breaks and lunch at designated time.
• Works with, supports, collaborate with volunteers and interns, and promote opportunities for volunteer and intern engagement.
• Maintains professional boundaries with all clients, co-workers, visitors, and community partners.
• Shares responsibility by taking initiative to assist coworkers.
Team Orientation Competency
• Maintains confidentiality in client, family, and personal communications.
• Expresses ideas professionally, clearly, and concisely both verbally and in writing, without the use offensive language.
• Shares appropriate information necessary for team members (departmental and interdepartmental) to effectively plan, anticipate, and be proactive participants in the service provided.
• Communicates with individuals about issues as they arise, in a direct and timely manner that is positive and builds trust and confidence in the organization. Expresses disagreement constructively.
• Maintains alignment and collaboration with leadership and coworkers through respectful communication by providing consistent and coordinated messages.
Quality Competency
• Identifies, supports, and participates in continuous quality improvement activities by developing or participating in strategies to improve processes.
• Assesses problems and evaluates options by considering available resources, implications, and consequences.
• Uses the plan, do, check, act strategy to meet quality outcomes.
• Approaches tasks with diligence, timeliness, and attention to detail.
• Maintains alignment with team, supervisory, and management goals, objectives, and direction of the organization.
• Identifies ways to be fiscally efficient while supporting quality service and mission attainment.
• Enhances quality performance by participating in professional training and development opportunities.
Safety Competency
• Adheres to safety procedures and works to prevent accidents and injuries, including good ergonomic practices. Reports accidents, injuries, or emergencies to Supervisor and Human Resources within 48 hours.
• Maintains a professional appearance and is attired to support safe completion of assigned duties; utilizes personal protective equipment/safety devices to prevent injury.
• Demonstrates good housekeeping practices, helping to maintain the professional appearance and safety of facilities, to ensure they are easily and safely accessible. Returns all equipment to its proper place and cleans work areas promptly.
• Notifies facilities staff as appropriate of safety issues needing to be addressed.
• Wears and displays identification badge in Sweetser facilities and as appropriate when working in the community. Approaches individuals not displaying Sweetser identification, offering assistance and escorting them to their destination whenever possible.
EDUCATION:
• Bachelor’s degree in Social Work or related field.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
• Maintain a valid state driver’s license.
• Other Qualified Mental Health Professional.
EXPERIENCE:
• Previous child care experience within a group living setting.
• Previous experience involving admissions/discharges in a crisis or hospital setting preferred.
